Page 8 - TT Mag Feb 2024 Digital Edition_New

UPDATE

KSRTC introduces Customer Centric Systems

Smart Electronic the future ones will be required to notification functionalities for real-
Ticketing Machines with be fitted with AIS-140 compliant time updates, ensuring passengers
Comprehensive Ticketing Vehicle Monitoring Unit and stay informed every step of the
Solution emergency button. The successful way. This enhanced communication
implementation of the project would system not only improves customer
Karnataka State Road Transport promote modal shift from personal experience but also enhances
Corporation (KSRTC) has floated transport to public transport. It operational efficiency.
tender to introduce Smart will also ensure in maintaining Furthermore, AWATAR 4.0
Electronic Ticketing Machines with KSRTC’s Technological and proposes a comprehensive system
Comprehensive Ticketing Solution on Business leadership in the Public for handling grievances and
rental basis. The Ticketing machines Transport sector. collecting feedback, enabling KSRTC
would be operated through Android to address issues promptly and
The proposed VTMS project
operating system with high end implementation will include core continuously improve service quality.
features such as- touch screen with components such as: Vehicle This commitment to customer
Virtual Key Pad, higher memory, Tracking and Monitoring System, satisfaction sets AWATAR 4.0 apart
fast thermal printer, battery, Real Time Passenger Information as a user-centric platform that values
ergonomically designed for easy passenger input and prioritizes their
holding etc. The ETM would support System, Central Control Station, needs. KSRTC will also facilitate
Data Centre and MIS Reports. Core
technologies such as GSM/GPRS, technologies include Geographical ticket tracking and provide real- time
RFID, Smart Cards, QR reader and Positioning System (GPS), Estimated Time of Arrival (ETA) on
validator with required certifications buses, enabling travellers to plan
and security features. Information & Communication their journey efficiently.
Technologies, Mobile Application
With the introduction of these and Data Storages. With its robust features and
machines, digital payments through The project is being implemented customer-centric approach, AWATAR
ETMs would be facilitated. The under the scheme of MoRTH, Govt. 4.0 is poised to revolutionize
software applications such as of India – “Central assistance for the online bus reservation
Bus Ticketing Application, Online landscape, setting new standards
Application for remote management strengthening Public Transport for convenience, reliability, and
of ETMs, Contactless Smart Card System in the country” at a cost of excellence. The project is expected
Rs 30.74 Crores
and Contactless validation etc. are to be rolled out by May 2024.
part of ticketing solution. Besides Online Passenger
bus ticketing it also includes Parking
ticket module, dashboard and Reservation System
mobile app for KSRTC official usage. KSRTC is also gearing up to launch
KSRTC expects around 10,000 ETMs AWATAR 4.0 (Anywhere Anytime
to be rolled in all depots by end of Advance Reservation), the advanced
July 2024. version of the Online Passenger Bus
Reservation System, which promises
Vehicle Tracking & a paradigm shift in the way travellers
Monitoring System (VTMS) book their bus tickets and manage
logistics. This innovative system
VTMS project will help KSRTC
in disseminating the Passenger features a dynamic web portal and
a user-friendly mobile application,
Information to its commuters and providing passengers with seamless
public, while the organisation will
benefit from monitoring its services ticket booking experiences at their
in real time. The project will also fingertips.
establish Command & Control One of the standout features
Centre which would enable KSRTC of AWATAR 4.0 is its introduction
to handle any kind of emergencies. of QR Code-based ticketing along
Both the existing vehicles as well as with WhatsApp-based ticketing and

8 TrafficInfraTech / February 2024 / www.trafficinfratech.com