Page 27 - TT Magazine Aug-Sep 2018

SMART CITY

Transformation Tales worked out by the authorities along a message or sharing a photograph
with their pros and cons. Interestingly, related to mismanagement of waste,
As per the latest release from
Government, tenders were issued for all the 170 shopkeepers in the area had dysfunctional city lights, encroachment
1,686 projects worth more than Rs no objection to the project and willingly on roads and even food adulteration.
63,000Cr in various smart cities, while settled, as they were given the freedom That’s not all, the app also allows users to
1,200 projects worth more than Rs of allocating their own shops within the file taxes, apply for tenders and check for
38,000Cr are under different stages of legal framework. The result is one of the government job vacancies.
implementation. While the progress can biggest market redevelopment projects Accountable authorities and
be termed slow going by the numbers, undertaken by any of the smart cities in citizens – Urban Partnership
but the transformation process that is the country today! redefined: Smart Cities mission had
kicked off as part of these projects is Another remarkable people-powered made the transactions between citizens
revolutionary in many ways. Some of the initiative in the same city was the and city administrators transparent and
paradigm shifts that have emerged in the revolutionary 5am Army campaign, hence engage them in a partnership to
process shall lead to sustainability. which brought together citizens of be jointly accountable for making their
Citizen Centricity: Starting from Raipur to wipe out the unsanitary city liveable. One such example is the
identifying the development priorities for practice of open defecation. It literally City of Indore which not only manages to
the Cities to prioritisation and allocation comprises an army of civilians who start process 100% of solid waste generated
of funds to design and implementation of work at 5 am every morning. Such had but also ensured 100% of its streets are
solutions, citizens and their preferences been the group’s effectiveness that the litter free. The process of achieving this
are now central to all the decisions. end of 2017 saw Raipur being officially feat has been possible through an active
Local municipalities reach out to its declared ODF. engagement and partnership between
citizens listening to their needs and then E-governance projects included public the Indore Municipal authorities and the
applying technology-driven solutions to information dissemination, grievance citizens. While authority engaged staff to
deliver services in most economical and redressal, electronic service delivery and clean city thrice a day, collect garbage
sustainable way. citizen engagement through use of web- twice from commercial areas and once
One prime example of citizen portals or mobile apps or service Kiosks from homes, citizens ensured garbage
engagement is redevelopment of the set-up at strategic public places across is being 100% segregated at source.
old Jawahar Bazaar in Raipur, whose the cities. A pioneering mobile app is Even slums and low income groups have
structurally weak walls posed a danger Smart City Vadodara created for the local learnt segregation and disposal in bins.
to the life and property of hundreds municipality, envisions engaging citizens Indore 311 app was deployed to enable
of shopkeepers and thousands of daily in development and addressing their citizens to communicate directly with
visitors. All stakeholders were called grievances. The GPS-enabled app allows their representatives to resolve issues
in and presented with different plans people in the city to raise issues by posting with a 24-hour deadline, through a call

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